Privacy Policy

Last updated: 29/07/2026

This Privacy Policy explains how Panorom ("we", "us", or "our") collects, uses, and protects personal information when you visit the Panorom website, purchase a Panorom Pro licence/API key, or use our services.

Panorom is a WordPress plugin that allows users to create and display virtual tours using 360° panorama images.

We respect your privacy and aim to collect and process only the information that is necessary to provide our services.

1. Contact

Email: info@panorom.com

For privacy-related questions or requests, you can contact us at the email address above.

2. Personal Data We Process

Depending on how you use our website and services, we may process the following categories of personal data:

• First and last name
• Email address
• Billing or postal address
• Telephone number
• Information relating to your purchase of a Panorom Pro licence/API key
• Technical information necessary for the operation and security of our website, such as IP address, browser information, and server logs, where applicable
• Any information you voluntarily provide when contacting us for support

We do not intentionally collect sensitive personal data through the Panorom website.

3. Purchases and Payment Processing

When you purchase a Panorom Pro licence/API key, you may be asked to provide information such as your name, email address, billing address, telephone number, and payment information.

The information entered during the payment process is transmitted to the payment processor for the purposes of processing your payment and completing your purchase.

We do not store your payment card details or the payment information submitted during checkout on our own servers.

The payment processor may independently process and retain your information in accordance with its own privacy policy and legal obligations.

4. Purpose and Legal Basis for Processing

We process personal data only where we have a lawful basis to do so under applicable data protection law.

Depending on the circumstances, we may process your personal data for the following purposes:

Processing and fulfilling purchases

We process information necessary to complete your purchase, provide your Panorom Pro licence/API key, communicate with you regarding your purchase, and provide customer support.

The legal basis for this processing is performance of a contract or taking steps at your request before entering into a contract.

Payment and accounting

We may process information relating to transactions for payment administration, accounting, tax, fraud prevention, and compliance with legal obligations.

The legal basis for this processing may be compliance with a legal obligation and, where applicable, performance of a contract.

Customer support

If you contact us, we may process the information you provide to respond to your request and provide technical or customer support.

The legal basis is generally performance of a contract, where your request relates to a service you have purchased, or our legitimate interests in responding to enquiries and providing customer support.

Website security and operation

We may process technical information, such as IP addresses and server logs, where necessary to maintain the security, stability, and proper functioning of our website and services.

5. Information We Do Not Store

The Panorom website is designed so that payment information entered during checkout is transmitted to the relevant payment processor rather than being stored on our own server.

In particular, we do not store your full payment card number or card security code (CVV/CVC) on our servers.

However, this does not mean that the payment processor does not retain such information. The payment processor may retain and process payment-related information according to its own policies and applicable legal requirements.

6. Panorom API Keys and Licence Information

When you purchase Panorom Pro, information associated with your purchase may be used to create, activate, validate, or manage your Panorom Pro API key/licence.

This may include information such as:

• API key or licence identifier;
• email address;
• purchase or transaction identifier;
• licence status;
• activation information;
• technical information necessary to validate the licence.

We use this information only as necessary to provide and manage the Panorom Pro service, prevent abuse, and provide customer support.

7. Sharing Personal Data With Third Parties

We do not sell or rent your personal information.

We may share personal data with third parties where necessary to provide our services or comply with legal obligations.

These third parties may include:

• Payment processors, to process purchases and payments;
• Hosting and infrastructure providers, where necessary to operate our website and services;
• Email or communication service providers, where necessary to communicate with you;
• Professional advisers, such as accountants or customer support team, where necessary;
• Government authorities or law enforcement, where disclosure is required by law or necessary to protect our legal rights.

We only share information where necessary for the relevant purpose and in accordance with applicable data protection law.

8. International Data Transfers

Some of our service providers may process personal data outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we will take appropriate measures required by applicable data protection law to ensure that your personal data receives an adequate level of protection.

Depending on the circumstances, these safeguards may include an adequacy decision, Standard Contractual Clauses, or another legally recognised transfer mechanism.

9. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

For example:

• Purchase and accounting information may need to be retained for a period required by applicable tax and accounting laws.
• Licence/API key information may be retained for as long as necessary to provide and manage the licence.
• Support communications may be retained for as long as reasonably necessary to handle the request and maintain appropriate business records.
• Technical logs may be retained for a limited period necessary for security and operational purposes.

When personal data is no longer required, we will delete it or otherwise securely dispose of it, unless we have a legal reason to retain it.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies that are necessary for the operation, security, and functionality of the website.

Depending on the services used on the website, cookies may also be used for analytics, preferences, or other purposes.

Where legally required, we will ask for your consent before placing non-essential cookies on your device.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

11. Your Data Protection Rights

Depending on your circumstances and applicable law, you may have rights including:

• The right to access your personal data;
• The right to correct inaccurate or incomplete personal data;
• The right to request deletion of your personal data;
• The right to request restriction of processing;
• The right to object to certain processing;
• The right to data portability, where applicable;
• The right to withdraw consent where processing is based on consent; and
• The right to lodge a complaint with a relevant data protection supervisory authority.

These rights are not absolute and may be subject to applicable legal limitations.

To exercise your rights, please contact us using the contact information provided in the "Contact" section of this Privacy Policy.

12. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, loss, or destruction.

However, no method of transmission or storage over the Internet can be guaranteed to be completely secure.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

14. Children's Privacy

Our services are not specifically directed to children.

We do not knowingly collect personal data from children where such collection is prohibited by applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or data-processing practices.

The updated version will be published on this page with a revised "Last updated" date.